We accept returns for new, un-worn products, for up to 30 days after purchase and will refund your account when the item is received. Please note that there may be a restocking fee of up to 50% for used or damaged products being returned, depending on condition.
Please contact us at firstname.lastname@example.org to discuss the return options available.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or to us without first contacting customer service.
The product must also be unused and in the same condition that you received it. It must also be in the original packaging.
Please allow up to 7 days for your return to be fully processed after we receive the product from you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Defective or damaged items can only be exchanged for the same item. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should first contact customer service then if you qualify for a return we will provide you with a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.